FAQ's

For quick and easy registration, click on “SIGN IN OR CREATE AN ACCOUNT” at the top right corner of our home page and fill in the required fields. Please note: passwords are case sensitive, must contain at least one Upper and Lower case letter, one special character or number and be at least 8 characters long. Accounts must be confirmed through the email link provided.

Once signed in to your account, simply click on My Account at the top right corner of the page. Manage Your Account will let you view messages from us, view your order status, see your completed order history, edit your contact information, manage your addresses and set your default billing and shipping addresses.

You can reset your password by clicking on the Forgot Your Password link on the SIGN IN OR CREATE ACCOUNT page. An email will be sent with a link to reset your password.

If you are placing an order for an agency or organization that is tax exempt, simply create an account online and submit proof of tax exemption, or send an email to stb@rescue-essentials.com with your proof of tax exemption. We will mark your account as tax exempt so all future orders will not charge tax (just be sure to sign-in before placing your order).

• You may place orders in 3 ways: online, by phone, or by FAX.
• Web orders: www.stopthebleed.com
• Phone orders: 910-408-1823
• Get and quote and place an order: www.stopthebleed.com
• Fax order: (866) 710-4356
• NLES Customers please contact your NLES Rep: https://www.nlescorp.com/find-your-rep

We gladly accept AMEX, Visa, MasterCard, PayPal, money order, HSA/FSA cards and checks and purchase orders (for pre-approved accounts).

Yes! Please submit a quote and our helpful sales team will get back to you within 24 hours on the next working business day.

Absolutely! We are available to answer any question you have Mon - Fri from 8 AM - 5 PM EST. Please call 910-408-1823 to speak with our team.

Domestic: We offer domestic shipping via FedEx and USPS, and freight depending on the order’s total weight and dimensions. If you have concerns about deliveries to your location, please contact us and we will make every effort to work with you to select the shipper that will work best for you.

Contact us if you need expedited shipping.

International: We are able to offer some of our kits and supplies outside of the United States. Please submit a quote along with your shipping address and we will happily assist you and explain any shipping restrictions we may have.

Absolutely! We can ship to PO Boxes as well as APO's.

Yes! Orders placed through our website are eligible for a flat rate $4.99 shipping on any size order (shipping outside of the lower 48 states will have additional shipping charges). Orders placed through a quoting process may have additional shipping charges added to their quote.

On many holidays and occasional special promotions, we sometimes offer free shipping.

You may return most new, unopened items within 30 days of delivery for a full refund.

We will also pay the return shipping costs if the return is a result of our error: you received an incorrect or defective item, etc.

We will send you email notifications when an order has shipped. You can also login to your account to find tracking information and order updates.

We can extend credit to state and local agencies with the proper paperwork completed to open an account. Non-governmental agencies may also apply for an account on a select basis.

If you cannot locate a specific item on our website, simply contact our customer service team for details. We are standing by to help in any way we can!

While we are confident with the items we represent and warrant them free from manufacturing defects in materials and workmanship, we understand that problems do arise. The items must be used for the intended purpose and cared for in accordance with recommended procedures. This warranty is for the original owner with proof of purchase.

Should any product be defective when you receive it, please contact us at (866) 711-4843 for instructions on how to send your products back to us. Our warranty is limited to repair, replacement, or refund of the purchase price.

In the event you receive a product different from what was originally ordered or one that appears to have a defect, please notify our Customer Service Department as soon as possible for a solution. Click here for more details regarding the guidelines for product returns.

Yes! Your confidence in our ecommerce provider is of the utmost importance to us.

All your personal information is completely secure and your financial data is encrypted with the safest and most extensive validation process available through our ecommerce platform provider. You can be assured by checking the following visual clues on our website:

1. the https:// at the beginning of our domain name
2. the Padlock Icon in the address bar at the top of your browser.

In addition, we are a Google Trusted Store, which means that we “offer a consistently great shopping experience” as required by Google’s standards and endorsed by our customers.

Many of the videos on our website are directly embedded from the manufacturer’s website or YouTube page. If you are permitted to share a video, you will be able to click on the share arrow in the upper right hand corner in the video frame.

Visit our About Us page to learn more about who we are as a company and what we do!

We love to hear from customers and sincerely value your feedback. After you purchase a product from us, you will receive a link which allows you to leave feedback about that product.

We are also a Google Trusted Store, and encourage our customers to leave feedback regarding our overall performance; look for the Google Trusted Stores icon on the lower right of our pages. Click there to leave a review or to read over 900 reviews left by previous customers.

We would love that! The best way to get notifications of our promotions and events is either by signing up for our newsletter or ‘Liking’ us on Facebook and following us on Instagram

We do have a catalog with a limited selection of products we offer available. We are also happy to work with you if you need specific documentation to share with administrators, colleagues, or leadership teams.

We are happy to answer any questions you have, Monday - Friday from 8 AM – 5 PM EST. Please call 910-408-1823 to speak with one of us or email us at stb@rescue-essentials.com.